Shipping
Orders will be shipped within 1- 3 business days once an order is placed. We offer free shipping on all orders over $200.
Return Policy
denise rae will gladly accept your return or exchange within 30 days of the invoice date. Merchandise must not be worn, altered, or washed, and must have all tags attached. Be mindful of makeup, deodorant stains, animal hair, perfume, or other product stains as this will make your return subject to refusal.
denise rae will only accept returns of items purchased on deniserae.com We cannot accept returns on items that were purchased elsewhere.
Items purchased on "final sale" are not eligible for a return. Any final sale items that are returned without prior authorization will be returned to you.
To start a return, you can contact us at hello@deniserae.com
All shipping fees associated with returns are the responsibility of the customer. We do not refund original shipping charges.
Shipping is free for exchanges only. We will email you a return label.
Damaged or Defective Items
We guarantee our garments to be free of manufacturing defects and do our very best to quality-control our goods, but due to the handmade nature of our garments imperfection occasionally occurs. If you receive a damaged or defective item, please email us at hello@deniserae.com with details and photos of the damages.
We will get back to you within 1-3 business days and organize a replacement or refund.
Gift Cards & Refunds on Gift Card Orders
Please note we are unable to offer cash refunds for gift card purchases.
If you paid with a gift card, the funds would go back to your gift card. If you paid partially with a gift card and partially with a credit card, the funds paid by gift card will go back to that gift card, and the funds paid by credit card will be refunded to the same card. Refilled gift cards can be reused on your next order. Our gift cards do not expire. Happy shopping!